Appointments

Appointments can be arranged by

• Klinik online requests here (the fastest way)
• NHS App web access here or NHS App (iOS and Android)
• phone 0117 965 3102 (ONLY if the above are not available)
• the person through the front desk at the reception (you might be directed to use Klinik on our tablet)

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Your appointment

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Cancelling or changing an appointment

To cancel your appointment:

• Klinik online requests here
• the below online form
• NHS App web access here or NHS App (iOS and Android)
• phone 0117 965 3102 (ONLY if the above are not available)
• the person through the front desk (you might be directed to use Klinik on our tablet)

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs

Home visits

Requests for home visits will be taken by phone. It would be great if these could be made before 11:00am.

Generally a doctor will discuss the request by phone to discuss the timing and appropriateness of the visit.